In 2021, we are reporting in line with the Sustainability Accounting Standards Board (“SASB”) Sustainability Accounting Standard for Professional & Commercial Services.
As we develop our ESG activities and reporting, we will include additional metrics where relevant, and identify any supplementary reporting frameworks, taking into account developing standards and common practice.
| Topic | Accounting metric | Category | Code | Response | ||||
|---|---|---|---|---|---|---|---|---|
| Quantitative | Notes, discussion and analysis | |||||||
| Data security | Description of approach to identifying and addressing data security risks | Discussion and analysis | SV-PS-230a.1 | n/a | We use a number of cyber security solutions that include firewalls, enforced multi-factor authentication, data encryption, web content/DNS filtering, email filtering, anti-virus software, intrusion detection and prevention systems and vulnerability management solutions to safeguard against unauthorised access to our systems. In addition, we have security measures in place to protect against the loss or corruption of information under our control, as well as mandatory cyber security awareness staff training. We are Cyber Essentials accredited. | |||
| Description of policies and practices relating to collection, usage, and retention of customer information | Discussion and analysis | SV-PS-230a.2 | n/a | We place very high importance on the privacy and confidentiality of the information shared with us by our clients. We specify the types of information we collect, use and share within our Privacy Notice, which is publicly available on our websites and reviewed annually, and/or contractual terms to use our software application. We may use the collected information to provide our clients/members with requested products or services. We do not disclose information to third parties other than as outlined in our Privacy Notice or in response to a legal process or a request by a law enforcement agency. |
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| (1) Number of data breaches, (2) percentage involving customers' confidential business information (CBI) or personally identifiable information (PII), (3) number of customers affected | Quantitative | SV-PS-230a.3 | (1) 0 (2) 0 (3) 0 |
As a matter of course, we do not disclose this information unless necessary to do so to meet regulatory compliance. However, we can confirm there have been no material data breaches in the past year. | ||||
| Workforce Diversity and Engagement | Percentage of gender and racial/ethnic group representation for (1) executive management and (2) all other employees | Quantitative | SV-PS-330a.1 | Female | Male | N/A* | In 2021 we implemented a system that allows us to capture racial and ethnic group representation; however, insufficient data has been gathered to date to allow meaningful reporting in this area. We continue to actively encourage our employees to populate this information. | |
| (1) | 35% | 65% | - | |||||
| (2) | 46% | 54% | - | |||||
| (1) Voluntary and (2) involuntary turnover rate for employees | Quantitative | SV-PS-330a.2 | (1) 13.61% (2) 2.93% |
The voluntary turnover rate has been calculated as the total number of employee-initiated voluntary separations (e.g. resignation and retirement) during the reporting period, divided by the total number of unique workers employed during the reporting period. The involuntary turnover rate has been calculated as the total number of entity-initiated separations (e.g. dismissal, downsizing, redundancy and non-renewal of contract) during the reporting period, divided by the number of unique workers employed during the reporting period. |
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| Employee engagement as a percentage | Quantitative | SV-PS-330a.3 | 80% | Aggregated participation rate is based on data gathered via our employee engagement tool, Peakon. | ||||
| Professional Integrity | Description of approach to ensuring professional integrity | Discussion and analysis | SV-PS-510a.1 | n/a | We have multiple policies in place to ensure appropriate conduct, including (but not limited to): Whistleblowing, Bribery and Corruption, Gifts and Hospitality, Modern Slavery and Discrimination and Harassment. Nominated senior individuals within the company are responsible for looking after these. | |||
| Total amount of monetary losses as a result of legal proceedings associated with professional integrity | Quantitative | SV-PS-510a.2 | £0 | |||||
| Activity metric | Category | Code | Response |
|---|---|---|---|
| Number of employees by: (1) full-time and part-time, (2) temporary, and (3) contract | Quantitative | SV-PS-000.A | As of 31 December 2021 we had 480 employees. This number does not include any external contractors. Detailed split between full time, part time, temporary and contract staff is not available at this time, however we continue to improve our data and expect to be in a position to report on this basis in the next reporting period. |
| Employee hours worked, percentage billable |
Discussion and analysis | SV-PS-230a.2 | Fintel does not track employee hours. |